Train your AI to reply the way you do
Your customers know how you talk. When the assistant answers for you, it should sound like you typed it — your Pidgin or your English, your “pls” and “abeg”, your emoji, the way you quote a price. This guide shows you how to teach it, in about five minutes.
What the assistant actually learns
It does not copy your messages word for word. It measures how you write and then matches those habits when it replies:
- Whether you mix Pidgin and English, and how much
- Short forms —
pls,ur,u,tnx— or full words - Which emoji you use, and how often 🙏
- How you open (“Good morning ma”) and how you close (“Thanks for patronizing”)
- How you write prices —
na 50k,₦50,000,50k only - Capital letters, full stops, how long your messages usually are
Only your own messages are used. Your customers’ messages are never learned from — in a chat export they are filtered out before anything is saved. You can delete everything you have uploaded at any time with Clear samples.
Where to do it
Log in to your dashboard and open Settings › AI Agent › Your voice. The status line at the top tells you where you stand — how many samples you have and whether your voice has been measured yet.
The assistant needs at least 10 of your replies to start. 30 to 50 is where it gets really good. There are two ways to give them.
Option 1 — Paste your replies
Fastest if you have a few chats open. Copy your own messages from WhatsApp, Instagram or wherever you sell, and paste them into the box — one reply per line.
Then tap Add replies. Tips for good samples:
- Real replies, not invented ones. Copy what you actually sent. If you write “pls”, don’t tidy it to “please”.
- Mix the moments. Price quotes, delivery answers, greetings, “is it available?”, follow-ups when someone goes quiet, thank-yous after payment.
- Skip the boring ones. “Ok” and “Yes” on their own teach nothing.
Option 2 — Upload a WhatsApp chat export
Best if you sell mostly on WhatsApp. One export from a busy customer chat can give the assistant a hundred of your replies at once.
On Android
- Open the chat with a customer you have talked to a lot.
- Tap ⋮ (the three dots, top right).
- Tap More, then Export chat.
- Choose Without media.
- Send the file to yourself — Gmail, Google Drive, or Telegram “Saved Messages” all work.
- Open it on the device you use for the dashboard and save the
.txtfile.
On iPhone
- Open the chat with a customer you have talked to a lot.
- Tap the customer’s name at the top of the screen.
- Scroll to the bottom and tap Export Chat.
- Choose Without Media.
- Tap Save to Files (or AirDrop / email it to yourself).
- You now have a
.txtfile ready to upload.
The steps are the same in WhatsApp Business.
Back in the dashboard, tap Upload WhatsApp export (.txt) and choose the file. Because a chat has two (or more) people in it, you will be asked “Which one is you?” — pick your own name from the list. Only that person’s messages are kept; the customer’s are thrown away.
Choose “Without media”. With media, WhatsApp gives you a .zip full of photos, which the dashboard cannot read. You only need the .txt. Files must be under 5 MB — one chat is always well under that.
Two or three exports from different customers give a better picture than one enormous chat, because you talk about more things.
Option 3 — Bring chats from Telegram, Instagram, Facebook, TikTok or LinkedIn
Every platform you sell on lets you download your own messages. Upload the file the same way — the dashboard recognises the format and asks which name in it is you. Only your messages are kept.
- Telegram — on Telegram Desktop, open the chat → ⋮ → Export chat history → untick photos/videos → format JSON → upload
result.json. For every chat at once: Settings → Advanced → Export Telegram data. - Instagram — Accounts Centre → Your information and permissions → Download your information → choose Messages → format JSON. When it arrives, open
messages/inbox/<customer>/and uploadmessage_1.json. - Facebook (Messenger) — the same Download your information flow → Messages → JSON → upload a
message_1.jsonfrommessages/inbox. - TikTok — Profile → ☰ → Settings and privacy → Account → Download your data → format JSON → upload
user_data.json; your direct messages are inside it. - LinkedIn — Settings → Data privacy → Get a copy of your data → tick Messages → upload
messages.csv.
Instagram and Facebook downloads sometimes garble emoji and the ₦ sign — the dashboard repairs that automatically. Files must be under 8 MB; one customer chat is always well under that, and chats from several customers give a better picture than one long one.
What happens next
- Within a minute the status line changes to “Voice measured from N of your replies”. From that reply onward, the assistant matches your habits.
- Every reply it drafts is checked against your measured voice before it is sent. A draft that drifts — too formal, too long, wrong language mix — is rewritten once before it goes out.
- It keeps learning. Whenever you jump into a conversation and reply by hand, that reply joins your samples automatically. You never have to do this again unless you want to.
- Open Conversations and read a few recent replies. If something sounds off, add ten more real examples of that kind of message and it adjusts.
If something goes wrong
- “No messages from that name.” The name you picked does not appear as a sender in the file. Pick the name exactly as WhatsApp shows it — your business name if you use WhatsApp Business.
- “Could not read that export.” The file is probably a
.zip(exported with media) or a screenshot. Export again, Without media, and upload the.txt. - The count did not go up. Blank lines and very long pastes (over 4,000 characters in one line) are skipped. One reply per line.
- Want to start over? Clear samples removes every uploaded sample. Replies you typed live inside vendingping conversations are kept.
Ready?
It takes five minutes and your customers will notice the difference tonight.
Open Settings → AI AgentNext guide: Share your track record so buyers trust you before they pay →